Shipping | Returns | Customer Support

Please allow 7 to 10 business days for your order to be shipped out. Each order is made to order to ensure you have fresh products. Thank you

Customer Support - We can be reached at SwanBeautyBar@gmail.com

Shipping- Please note shipping can take 7-10 business days unless expedited shipping was chosen at your time of check out. Shipping Tracking numbers are received when an order ships out. If your order has not arrived within the above shipping timeframe please reach out to customer service at swanbeautybar@gmail.com  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and handbags). Please get in touch if you have questions or concerns about your specific item. 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging.